Return and Refund Policy
OVERVIEW
At MandiWalla, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below to ensure a smooth return process.
Fresh Produce Policy
- Due to the perishable nature of fruits & vegetables, we do not accept returns once the order is delivered.
- However, if you receive a damaged, spoiled, or wrong item, we will offer a replacement or refund as per the conditions below.
Eligible for Refund/Replacement
- You may request a replacement/refund if:
- Items are damaged or spoiled at the time of delivery
- Items are missing from your order
- You received a wrong product
- To qualify, you must: Raise the issue within 12 hours of delivery
Refund Process
- Approved refunds will be processed to your original payment method (UPI, card, wallet, etc.) within 5–7 working days.
- For Cash on Delivery (COD) orders, refunds will be issued as store credit / wallet balance or via bank transfer (after confirmation).
Non-Refundable/Non-Returnable Items
- Products that have been used, washed, or partially consumed
- Complaints made after 12 hours of delivery
- Taste or preference-based issues (since freshness can vary slightly by season)
Order Cancellation
- Orders can be cancelled before 12:00 PM on the day of placing the order.
- If already packed/dispatched, cancellations are not allowed.
CONTACT US
For any questions regarding returns or exchanges, please contact our customer service team at support@mandiwalla.com / 9915880860 . We are here to assist you and ensure your satisfaction.
Thank you for shopping with MandiWalla!